Terms & Conditions

By booking and paying a deposit you are entered into a contract with Essex Reptile Encounters Ltd.


The following terms and conditions now apply to your booking and the payment of your event:


Once your booking has been processed by us (Essex Reptile Encounters Ltd) a deposit will be requested to secure your event, the following deposit payment brackets apply:


All bookings require a £50.00 non-refundable deposit. 


All deposits are non re-fundable, unless your event is cancelled by us.  Deposits must be paid within 48 hours of booking. Payment details for deposit will be sent out to you on completion of your booking. 


Once your deposit has been paid the following Terms and Conditions now apply:


1. You (The Customer) must ensure that the balance due is paid in full no later than your event date using the following payment methods:


CASH - On our Arrival at your event, if this is your method of payment then this must be agreed at the point of booking.

BACS/Bank Transfer payments must be received by us before our visit to you. 




2. Please note that Essex Reptile Encounters Ltd does not offer any credit terms - the only exception is if you are an approved customer by us.


3. Deposits are non - refundable in the event that you (The Customer) cancel.


4. Late Payment charges will apply should payment not be received as outlined in these terms and conditions.


5. Cancellation Policy : If you decide to cancel your event then this must be given in writing to info@essexreptileencounters.co.uk - the following cancellation charges will apply:


- If you have booked more than 30 days in advance then we require a minimum of 14 days notice of your intention to cancel otherwise the full balance will be due.


- If you have booked less than 30 days in advance then we require a minimum of 7 days notice of cancellation otherwise the full balance will be due.


- In all circumstances if you the customer are cancelling your event then your deposit will be forfeited by you.


Please note that in the event of bad weather a back-up plan is required if your event is due to be outside.



ANY PAYMENTS TOWARDS YOUR EVENT PLEASE CAN YOU EMAIL info@essexreptileencounters.co.uk or call/text 07415762185


Car Parking and Vehicle Access


It is the responsibility of You (The Customer) to ensure that we have adequate parking available for our vehicles at your event - you will be asked to declare any parking restrictions or issues when booking - failure to provide this information and if on our arrival there is insufficient parking available we (Essex Reptile Encounters Ltd) reserve the right to refuse to do your event.


You as the customer agree to the Terms and Conditions below:


 - Adequate parking must be made available as close to site we are to be situated is available to us upon our arrival.


 - Any additional car parking charges/parking tickets/toll charges are incurred by You if these apply.


 - Should adequate parking not be available when we arrive we reserve the right to refuse to do your event and you the customer agree to pay the balance due in full.


 - You will advise us of any and all parking restrictions.



If at any point you have any questions relating to these Terms and Conditions then please contact us.